Privacy Policy

Last updated: May 27, 2026

Primodomus ("Company," "We," "Us," "Our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services including Professional Kitchen Cleaning, Full Home Cleaning, Female Home Salon, AC Service & Repair, Pest Control, Office Cleaning, Home Painting, and Carpenter services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect the following types of information from you:

A. Personal Information You Provide to Us

• Name, gender, and date of birth
• Email address
• Phone number / mobile number
• Home address, office address, and service location
• Payment information (credit card, debit card, UPI, net banking details)
• Any information you provide when booking a service (e.g., preferred time slot, special instructions for beautician, AC type, pest type, painting color preference, room measurements, carpentry requirements)
• Your feedback, reviews, and ratings about our services

B. Information We Collect Automatically

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Pages you visit on our website
• Date and time of your visit
• Time spent on each page
• Referring website address

C. Information from Cookies

We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze website traffic. You can disable cookies through your browser settings, but this may affect some website features.

D. Information from Service Delivery

• Before and after photos of cleaning, painting, or repair work (for quality assurance only)
• Location data to help our Service Partners reach your address
• Call recordings of customer support calls for training and quality purposes

2. How We Use Your Information

We use your information for the following purposes:

• To process and confirm your service bookings
• To assign verified Service Partners (cleaning staff, beauticians, AC technicians, pest control workers, painters, carpenters) to your job
• To share your address and contact details with the assigned Service Partner for service delivery
• To send you booking confirmations, reminders, and service completion updates via SMS, email, or WhatsApp
• To process payments and send invoices
• To respond to your inquiries, complaints, or feedback
• To improve our services based on your reviews and ratings
• To send you promotional offers, discounts, and new service announcements (only if you opt-in)
• To prevent fraud, unauthorized transactions, and ensure security
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following situations:

A. With Service Partners

We share your name, address, phone number, and service-specific details (e.g., kitchen cleaning instructions, salon service type, AC brand and issue, pest type, painting area, carpentry repair requirements) with the assigned Service Partner to enable them to deliver the service.

B. With Third-Party Service Providers

We may share your information with:

• Payment gateway providers (to process your payments)
• SMS and email service providers (to send you notifications)
• Cloud storage providers (to securely store data)
• Analytics providers (to understand website usage)

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

C. For Legal Reasons

We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Primodomus, our customers, or others.

D. Business Transfers

If Primodomus is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Specifically:

• Customer contact information: Retained for 7 years for tax and legal purposes
• Service photos (before/after): Retained for 6 months for quality assurance
• Payment information: Not stored by us; processed securely by payment gateways
• Call recordings: Retained for 3 months for training and dispute resolution

5. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Restricted access to personal data (only authorized employees and Service Partners)
• Regular security audits

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information (subject to legal retention requirements).
• Opt-Out: You can opt out of receiving marketing messages by clicking "unsubscribe" in our emails or contacting us.
• Withdraw Consent: If you have given consent for specific data processing, you can withdraw it at any time.

To exercise these rights, please contact us at care@primodomus.com or support@primodomus.com.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We will take steps to delete such information.

8. Cookies Policy

We use cookies to:

• Remember your login status and preferences
• Understand how you use our website
• Improve website performance

Types of cookies we use:

• Essential Cookies: Required for website functionality (e.g., booking forms)
• Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics)
• Preference Cookies: Remember your language or location preferences

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the policy on this page and notify you via email or website notice for significant changes. Your continued use of our website and services after any changes constitutes acceptance of the revised Privacy Policy.

11. Specific Service-Related Data Collection

For certain services, we may collect additional information:

• Female Home Salon: We may ask about skin allergies, pregnancy, or medical conditions to ensure your safety. This information is shared only with the assigned beautician and is deleted after 30 days.
• AC Service & Repair: We may record your AC brand, model, age, and reported issues. This helps us assign the right technician.
• Pest Control: We may ask about the type of pest (cockroaches, termites, mosquitoes, rats, bed bugs) and severity. This information is used to send appropriate chemicals and equipment.
• Home Painting: We may ask about room measurements, existing wall conditions (dampness, cracks), and color preferences.
• Carpenter: We may ask about furniture type, wood type, and repair details.

This service-specific data is used only to deliver the requested service and is not shared with any third party except the assigned Service Partner.

12. Grievance Officer

In compliance with Indian laws (including Information Technology Act, 2000), we have appointed a Grievance Officer to address any concerns or complaints regarding privacy or data handling:

• Name: Primodomus
• Email: care@primodomus.com or support@primodomus.com
• Phone: 995 335 8855
• Response Time: We will acknowledge your complaint within 24 hours and resolve it within 15 business days.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: care@primodomus.com or support@primodomus.com
• Phone: 995 335 8855

Thank you for trusting Primodomus with your personal information. We are committed to keeping it safe and using it only to serve you better.