Refund & Cancellation Policy

At Primodomus, we aim to provide a smooth and professional service experience for every customer. Please read our refund and cancellation terms carefully before booking any service.

Cancellation Policy

• Customers can cancel or reschedule their booking before the scheduled service time by contacting our support team.
• Cancellation requests made at least 12 hours before the scheduled service may be eligible for free cancellation.
• Once a service professional has been assigned or dispatched, cancellation charges may apply based on operational costs.
• Cancellation requests after the service has started may not be accepted.
• Primodomus reserves the right to reschedule bookings due to staff unavailability, weather conditions, emergencies, or operational reasons.
• Customers are requested to provide accurate address and contact details to avoid cancellation issues.
• Repeated last-minute cancellations or misuse of booking services may lead to temporary restriction of bookings.
• Customer satisfaction and service quality remain our top priorities at Primodomus.

Refund Policy

• Refunds are applicable only for eligible and verified cases approved by the Primodomus support team.
• If payment is deducted but the booking is not confirmed, the amount will be refunded to the original payment method.
• No refund will be applicable once the booked service has been successfully completed.
• Customers must report service-related concerns within 24 hours of service completion.
• Refund requests are reviewed after checking booking details, service records, and customer feedback.
• Approved refunds are generally processed within 5–7 business days depending on banks and payment gateways.
• Refunds may be denied in cases involving false claims, incorrect booking details, or misuse of services.
• Primodomus reserves the right to update or modify this policy at any time without prior notice.